dataTec Insights
The communicative heart of dataTec.
Anyone who calls here can look forward to talking to constructive and solution-oriented people. And to strong support.
The customer management team is the personal point of contact for customers.
No wonder customers feel well looked after here. Anyone entering the light-flooded open-plan office with a view of the greenery is enveloped by a friendly, inviting, almost cheerful atmosphere. So, this is where the communicative heart of dataTec beats. To put it more soberly: This is where the customer management team works. With obvious joy – and with heart and soul.
Ute Althoff, for example. Born in the Rhineland, she has been part of the team for twelve years. "Dealing with people – that's just what I do" To quickly develop a feeling for "what my counterpart is like" on the phone and then to adapt to it – that's always great. And if you can have the occasional humorous verbal exchange with a buyer, "then all is well with the world for me."
„For me, good communication is when I find common ground with each caller. I want the customers to be satisfied – with me and with dataTec.“
dataTec Expert
Ute Althoff / Customer Management
The customer management team is the personal contact for customers – from the initial contact through to after sales service and often for many years. You know one another and know what you have in common. Real dataTec experts are at work here, and the customers know that too. And if you can help them solve a tricky issue, they are happy – and so is the team.
Her colleague Anja Weber has been part of the team for almost three years. "In total we are 17 women and only two men – the fact that it is always respectful and friendly is quite remarkable. I've known other atmospheres." This is almost certainly due also to the entire corporate culture at dataTec – the managers demonstrate good cooperation and expect the same from us. "And if there are any problems, they are addressed openly. This working atmosphere is naturally also reflected outside the company."
„I have been working in direct customer contact for many years. It is crucial that personal respect and objective clarity come together. It is a great help if the team spirit at the workplace is right. And that is exactly the case here.“
dataTec Expert
Anja Weber / Customer Management
